RETURN POLICY
Dear customer, in order to protect your rights and interests, we have formulated the following return policy:
1. Return conditions
If you are not satisfied with the quality or size issues, you can return the goods within 7 days after receiving the goods;
Goods must be in original condition and unused, with complete invoices or vouchers provided;
Shipped and returned:
For loss and return due to other reasons such as security check, lost transportation, sending to the wrong address, etc., we provide a full refund unconditionally.
For products returned by customers due to insufficient address, incorrect address, undeliverable address, unable to contact the customer, etc., the product is returned. If the customer needs a refund, will be charged a 5% process fee and shipping costs.
has been delivered (Unused):
- Within 7 days of receipt of your order, you may return the unused product(s).
- To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
- And you may will be charged up to 20% restocking fee. (this is withheld from refund)
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If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
2. Return process
Contact customer service to apply for a return order and provide the return payment method;
3.Drop off your package at the local post office.
4. Refund method
Refunds will be completed within 7 working days after receiving the return;
The payment method is consistent with the order, and the credit limit can be offset;
5. Not following the rules
Products may become wrinkled or stained due to customer subjective use;
Returns or exchanges cannot be processed after 7 days;
6. Dispute handling
Any disagreements should be resolved through consultation with the CEC customer representative. If it still cannot be resolved, you can file a complaint with the relevant department.
7.After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.
This policy is designed to protect your best interests. If you have any questions, please recommend a consultant to us and we will be happy to serve you!